Return & Refund Policy

Effective Date: 01-01-2026
Last Updated: 01-01-2026

1. Overview

This Return & Refund Policy governs the terms under which refunds, cancellations, and returns are handled for services and solutions provided by URJALOKA (“Company,” “we,” “us,” or “our”).

Our offerings primarily include digital services, AI-powered energy intelligence solutions, energy analytics subscriptions, advisory services, and renewable energy consulting. Due to the customized and service-based nature of our offerings, returns and refunds are subject to the conditions outlined below.

2. Nature of Services

Our services may include:

• AI-powered energy monitoring and optimization
• Energy bill reduction and usage analytics
• Energy audits and advisory services
• Renewable energy feasibility and transition consulting
• Subscription-based access to energy intelligence platforms

Many services are delivered digitally or involve customized analysis based on user-provided data.

3. Cancellation Policy

3.1 Subscription Services

• Users may cancel subscription-based services by providing written notice prior to the next billing cycle.
• Cancellations will take effect at the end of the current billing period.
• No refunds will be issued for partially used subscription periods unless required by law.

3.2 One-Time Services

For one-time services such as energy audits, assessments, or consulting:

• Cancellations must be requested before service initiation.
• If the service has not started, a full or partial refund may be considered.
• Once analysis or work has commenced, cancellations may not be eligible for a refund.

4. Refund Eligibility

Refunds may be considered under the following circumstances:

• Duplicate or erroneous payments
• Service not delivered due to technical failure attributable to the Company
• Incorrect billing or overcharging

Refund requests must be submitted within 2-3 days of the transaction date.

5. Non-Refundable Services

The following are generally non-refundable:

• Digital platform access once activated
• AI-generated reports or analytics already delivered
• Energy savings estimates, projections, or optimization outcomes
• Consulting or advisory services that have commenced
• Customized renewable energy feasibility studies

Energy cost reductions or savings are indicative and not guaranteed; therefore, dissatisfaction with results alone does not qualify for a refund.

6. Refund Processing

• Approved refunds will be processed to the original payment method.
• Refund processing timelines may vary depending on the payment provider.
• Any applicable taxes, transaction fees, or administrative charges may be deducted where permitted by law.

7. Renewable Energy Project Services

For renewable energy-related advisory or project services:

• Refund terms will be governed by the specific contractual agreement executed with the customer.
• Equipment procurement, site studies, and third-party services may have separate cancellation and refund terms.

8. Dispute Resolution

If you are dissatisfied with a service, we encourage you to contact our support team to resolve the issue amicably. We will make reasonable efforts to address concerns through service adjustments, clarifications, or support rather than refunds.

9. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

For questions, cancellations, or refund requests, please contact us:

???? Email: support@urjaloka.com
???? Phone: +91-70-200-99-899

???? Address: Pratap Nagar, Nagpur-440022