Privacy Policy

Effective Date: 01-01-2026

Last Updated: 01-01-2026

1. Introduction

Welcome to URJALOKA (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal and business information.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our AI-powered energy intelligence platform, website, applications, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information, including but not limited to:

• Name
• Email address
• Phone number
• Organization or company details
• Job title or role
• Contact and communication details

2.2 Energy & Usage Data

To deliver intelligent energy optimization services, we may collect:

• Energy consumption data
• Utility billing information
• Load and demand profiles
• Meter, IoT, or sensor-generated data
• Renewable energy system performance data

This data may relate to industrial facilities, enterprises, residential premises, or individual users.

2.3 Technical & Automatically Collected Information

We may automatically collect:

• IP address
• Browser type and version
• Device identifiers
• Log files and usage statistics
• Cookies and tracking technologies

3. How We Use Your Information

We use collected information to:

• Provide real-time energy monitoring and optimization
• Analyze energy usage and reduce energy costs
• Forecast demand and optimize peak loads
• Detect energy losses and inefficiencies
• Provide renewable energy transition solutions
• Generate reports, analytics, and recommendations
• Improve platform performance and AI models
• Communicate with users regarding services, updates, and support
• Comply with legal and regulatory obligations

4. Use of Artificial Intelligence

Our platform uses Artificial Intelligence and machine learning models to analyze energy data and generate insights. AI-driven outputs are supported by human intelligence and expert validation to ensure accuracy, reliability, and practical applicability.

We do not use AI systems to make fully automated decisions that produce legal or significant effects without human oversight.

5. Data Sharing and Disclosure

We do not sell personal data. We may share information only in the following cases:

• With authorized service providers and technology partners under confidentiality agreements
• With energy utilities or system integrators, where required to deliver services
• With regulatory or government authorities, when legally required
• In connection with mergers, acquisitions, or business restructuring

All data sharing is conducted with appropriate security and privacy safeguards.

6. Data Security

We implement industry-standard technical and organizational measures to protect data, including:

• Secure cloud infrastructure
• Encryption of data in transit and at rest
• Role-based access controls
• Regular security audits and monitoring

While we strive to protect your information, no system can be guaranteed to be completely secure.

7. Data Retention

We retain personal and energy-related data only for as long as necessary to:

• Fulfill service obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements

Data may be anonymized or aggregated for analytical and research purposes.

8. Your Rights and Choices

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request correction or updates
• Request deletion of personal data
• Withdraw consent where applicable
• Restrict or object to certain processing activities

Requests can be made by contacting us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze usage and performance
• Enhance user experience

You may control cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties.

11. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

12. Compliance with Laws

We comply with applicable data protection laws, including:

• India’s Digital Personal Data Protection Act, 2023
• GDPR (where applicable)
• Other relevant local and international data protection regulations

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of our Services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns regarding this Privacy Policy or data handling practices, please contact us:

 Email: support@urjaloka.com
 Phone: +91-70-200-99-899
 Address: Pratap Nagar, Nagpur-440022.